6-Sep-2006

Finally received my promotion appointment.

I had taken up my team since 7-Jul-05, which was the most critical moment on my BBA studies.  However, I had no choice and it was really a good opportunity for my career development. 

The team was messy when I took up initially.  Huge number of orders were received daily and cause of backlog; most of the teammates were contractor staff and lack of experience & product knowledge; so many complaints were received daily regarding sales attitude, mishandling of order; lack of cohesiveness, team spirit, discipline and enthusiasm.

After more than a year, the team is seem on the track but still have many areas to be improved.  As a manager, I have the responsibiity to ensure the team performance, staff development; setup certain procedure and provide guidance to my teammates; monitoring the agent behavior and fine tuning of the handshaking in between..........

Frankly, all the tasks are hard to get the balance for all related parties but challenging.  Procedure alignment and consolidation is my strength, but managing people is the most hardest task.  Every job involve people is not easy to control the performance and outcome, it is the most different way as compare with my previous position.........